Our Pest Control Guarantee

What Our Guarantee Covers

The guarantee is a straightforward promise attached to our general pest treatments. It covers the pests we treated for and the areas we treated, for the period we agreed with you at the time of booking.

• A free re-treatment. If a covered pest returns within your guarantee period, we return and re-treat the affected areas at no charge, including the call-out.
• Workmanship you can hold us to. The guarantee is about the quality and durability of the treatment we applied. If our work has not held for the period we promised, putting it right is on us.
• Clear terms up front. Your technician tells you the exact guarantee period for your job before any work starts, and records it on your paperwork. You always know what you are covered for.
• No hoops to jump through. A return visit within the guarantee period is booked with a single phone call. There is no claim form and no charge for the covered visit.

Guarantee periods vary by treatment type because pests behave differently. A general internal and external treatment, a wasp nest removal and a rat and mouse programme each carry the window that suits how that pest re-establishes, and we set that expectation honestly at the start rather than promising a single blanket figure that would not hold across every situation. The full schedule is published below.

Why an Accredited, Insured Provider Is Worth It

A guarantee is only worth as much as the company standing behind it. A cut-price operator can promise to come back, but the promise means little if the treatment was applied incorrectly, if the business is uninsured, or if it is no longer trading when you call. Accreditation and insurance are what turn a guarantee from a marketing line into something you can genuinely rely on.

• HACCP, NPMA and AEPMA accredited. Our methods are audited against recognised industry standards, which is why food, hospitality and healthcare businesses across Melbourne trust us with sites that cannot afford a pest failure.
• Fully insured. Insurance protects you as well as us. A treatment carried out by an insured, accredited company is one you can stand behind if a landlord, buyer or auditor ever asks.
• Licensed, trained technicians. The products we use are applied by technicians trained and licensed to use them, which is what makes the first treatment effective and the return visit the exception.
• Pest Manager of the Year 2011. Our work has been recognised by the industry, and our team carries more than 40 years of combined experience across Melbourne's suburbs.
• Established since 2001. We have been here for more than two decades, and we intend to be here to honour every guarantee we give.

Applying the treatment correctly the first time is the best guarantee of all. Everything above is aimed at that outcome, with the free re-treatment there as your safety net if a covered pest still finds its way back.

Honest About the Detail

We would rather be plain about the terms than promise more than we can deliver. Our general pest treatments carry the workmanship guarantee described above. A handful of jobs work differently, and your technician explains this clearly before you commit:

• Inspections. A one-off inspection reports on what we find at the time; it is a different service from a treatment and is not a re-treatment guarantee.
• Rat, mouse and possum work. Because these pests are mobile and driven by access and food sources at the property, some of this work is handled as a programme of follow-up visits rather than a fixed-outcome guarantee — a full rat and mouse treatment carries six months, while station-only servicing does not — and we explain how your job is structured before starting.
• Termite programmes. Termite protection is a specialised area with its own inspection, treatment and monitoring terms. If termite work is right for your property, we set out exactly what is covered, for how long and under what conditions before any work begins. See our termite treatment page for how we approach it.

Whatever the job, the principle is the same: you know the terms before you book, and they are recorded on your paperwork.

The Guarantee Across Our Services

The workmanship guarantee is built into the way we work. It applies to our general pest treatments right across Melbourne, for homes and for businesses.

• Residential pest control — general internal and external treatments for the common Melbourne household pests, backed by the re-treatment guarantee.
• Commercial pest control — HACCP-aligned, documented programmes for food, hospitality and industrial sites where a pest failure is not an option.
• Termite treatment — a specialised programme with its own inspection, treatment and monitoring terms, explained in full before work begins.

Not sure whether your treatment is covered, or for how long? Ask us when you book. We would rather answer the question up front than have you wonder about it later.

Why Melbourne Chooses Protech

The guarantee is one part of the reason people book us and recommend us. The rest is the way we work. You can read more about our team and accreditations, or take our word for it from the 384 reviews behind our 4.8-star rating.

• Serving Melbourne homes and businesses since 2001
• Over 40 years of combined experience in the team
• Fully insured and accredited (HACCP, NPMA, AEPMA)
• Pest Manager of the Year 2011
• Workmanship guarantee with free re-treatment on general treatments (from three months, depending on the job)
• Same-day service available across Melbourne, 24/7
• Eco-friendly products chosen to be safe around children and pets
• 4.8★ from 384 Google reviews

Book a Treatment You Can Stand Behind

Call 03 9449 4244 or request a free quote below. Same-day service, an accredited and insured team, and a workmanship guarantee on every general treatment, right across Melbourne.