Who We Are

Protech Pest Control (ABN 46 098 709 472) is a Melbourne pest control company based at 4/11 Cooper Street, Campbellfield VIC 3061. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect through this website, how we use it, and how to contact us about it.

What Information Do We Collect?

When you request a quote or contact us through a form on this website, we ask for your name and phone number, and you can also provide your email address and details about your property and the pest problem you would like help with. If you call or email us, we collect the contact details and information you give us in that conversation. You can browse the site itself without telling us who you are. When you send us an enquiry, we also record how you reached our site — the page you landed on and the search, advertisement or website that referred you — so we know which of our marketing produced your enquiry; this is general referral information, attached to your enquiry to help us understand where it came from.

Information Collected Automatically

Like most websites, this site collects some information automatically while you use it:

Analytics. We use Google Analytics to understand how visitors use the site — pages viewed, how you arrived, the device and browser you use, and your approximate location derived from your network address. This information is aggregated and does not identify you by name.
Advertising measurement. We advertise on Google, and Google’s advertising tags measure when a visit from an ad leads to a call or an enquiry. If you submit an enquiry form, your contact details may be shared with Google in a hashed (unreadable) form solely so that the conversion can be measured; Google cannot use them to contact you.
Service logs. Our hosting and content-delivery provider keeps standard server logs (including network addresses) for security and to keep the site running reliably.

Do We Use Cookies?

Yes. The analytics and advertising services above set cookies and similar identifiers in your browser so that visits and enquiries can be counted accurately. These cookies do not store your name or contact details. You can block or delete cookies at any time through your browser settings, and the website will still work; our forms and phone number do not depend on them.

What Do We Use Your Information For?

To respond to your enquiry, provide a quote, and book and deliver your pest control service.
To keep records of the work we do at your property, including treatment and warranty details.
To measure how the website and our advertising perform, so we can improve both.

Do We Disclose Any Information to Outside Parties?

We do not sell or trade your personal information. We share it only with the service providers who help us operate — our website hosting and content-delivery provider, the service that delivers form submissions to our inbox, our email provider, and Google for the analytics and advertising measurement described above — and each of these providers is bound to protect it. We may also disclose information where the law requires it, or where disclosure is needed to protect our rights or someone’s safety.

How Do We Protect Your Information?

We take reasonable steps to protect the personal information we hold. Enquiries are delivered to and stored in systems that only authorised Protech staff can access, and our website is served over an encrypted (HTTPS) connection.

Access and Correction

You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. Contact us using the details below and we will respond promptly.

Third Party Links

This website sometimes links to third-party websites. Those sites have their own privacy policies, and we are not responsible for their content or practices.

Online Privacy Policy Only

This policy covers information collected through this website and the enquiries you send us from it. It does not cover information collected offline in the course of providing services at your property, which we protect in the same careful way.

Changes to Our Privacy Policy

If we change this policy, we will post the updated version on this page.

This policy was last updated on 17 July 2026.

Contacting Us

If you have any questions about this policy or the information we hold about you, please get in touch.

URL: protechpestcontrol.com.au
Phone: (03) 9449 4244
Email: sales@protechpest.com.au
Address: 4/11 Cooper Street, Campbellfield VIC 3061
ABN: 46 098 709 472

You can also reach us through our contact page.

Privacy Policy